Website Privacy Policy

Last updated: 03/07/2026

Mercrix Limited ("Mercrix", "we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us through this website. This policy explains what we collect, why, and how we handle it, in line with the New Zealand Privacy Act 2020.

What we collect

When you use this website or get in touch with us through it, we may collect:

  • Contact details you give us — such as your name, phone number, and any information you include when you fill in our contact or quote form.

  • Basic website usage data — such as your device type, browser, approximate location, and the pages you visit. This is collected automatically through analytics and cookies (see below) to help us understand how the site is used.

We only collect information that is reasonably necessary to run our business and respond to you.

How we use your information

We use the information we collect to:

  • respond to your enquiries and provide quotes;

  • carry out and follow up on work you ask us to do;

  • keep records of our dealings with you;

  • improve our website and services.

We do not sell your personal information to anyone.

Cookies and analytics

This website uses cookies and Google Analytics to understand how visitors use the site. Cookies are small files stored on your device that help the site function and let us see how it's being used. The information collected is used in an aggregated form and helps us improve the site.

You can control or block cookies through your browser settings, and you can opt out of Google Analytics using Google's browser opt-out add-on. Blocking cookies won't stop you using the site.

Sharing your information

We will not share your personal information with third parties except:

  • where you have asked us to, or would reasonably expect us to (for example, to complete a job);

  • with service providers who help us run our business (such as our website or analytics providers), who are required to protect your information;

  • where we are required or permitted to by law.

Storing and protecting your information

We take reasonable steps to keep your information safe and to prevent unauthorised access, use, or disclosure. We keep personal information only for as long as we need it, or as required by law.

Your rights

Under the Privacy Act 2020, you have the right to:

  • ask what personal information we hold about you;

  • ask us to correct information that is wrong.

To make a request, please get in touch using the contact details on our website.

CCTV services

This policy covers your use of our website. Where Mercrix provides CCTV services involving remote access to your system, a separate CCTV privacy statement applies to the handling of that footage and system data. We'll provide that statement to you as part of setting up those services.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or for legal or operational reasons. The most current version will always be available on this website.

Contact us

If you have any questions about this policy or how we handle your information, please get in touch using the contact details on our website.

If you're not satisfied with how we've handled your information, you can contact the Office of the Privacy Commissioner at privacy.org.nz.